I am confident this isn't person error, Considering that the recovery phrase was located in two distinct spots: backed up within a file on S3, and printed on a bit of paper. In the following paragraphs we’ll share the list of concurrency wallets (both components and software) that supports BIP39 https://enrollbookmarks.com/story18770642/how-much-you-need-to-expect-you-ll-pay-for-a-good-bip39-seed-phrase-mnemonics-generator