Recognizing that know-how is barely as efficient as being the people working with it, RetailEdge invested closely in coaching systems. Staff members had been trained on the new digital equipment and on how to have interaction customers each online and in-retail store. The transformation was iterative. RetailEdge preserved a continuous https://case-study-solution64082.bloggactivo.com/33072236/the-2-minute-rule-for-hbr-case-study-solution