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聊天服务责任链的边界设计方案:避免用户被困在自动回复循环中
imogenkjfk713428
- 1 hour 22 minutes ago
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经营者引入对话机器人,希望削减服务成本。机器人擅长应对查询、制度交代和常见操作,却易在高风险决定中失去判断。若系统只追求自动解决率,就会阻止用户接?
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